Refund policy

Refunds or replacements are only accepted for damaged items.

If your order arrives damaged, please contact me within 14 days of receiving the item at adam@ajclayplay.co.uk.

Include your order number and clear photos of what you received and I'll review your request and can either replace your item or issue a refund. Please note that I am unable to refund the initial shipping cost or provide free return labels.

Any items that are returned in an unsellable state (e.g. used, chipped, or damaged), or go missing in transit, will not be eligible for a refund.