Refund policy

Please inspect your order upon receipt and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

If you need to return your order, you can contact me at hello@adamjoyceceramics.co.uk. Please include your order number and clear images of both the item and packaging. If your return is accepted, I will send you instructions on where to send your package (postage paid by customer unless wrong item has been received, where I will refund the postage paid). Items sent back without first requesting a return will not be accepted.

I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.